Integration & Processes

The best decisions are made where there is intersections of information, providing a holistic, complete view. Many times, however, businesses end-up in dead-end streets, where technology and organizational structures keep information in isolated pockets. To ensure a richness and depth in decision-making, organizations need to share information across functions, departments, and partners.

For example, users should be able to retrieve information through a single channel, instead of retrieving bits of information from several sources. Users should be able to add and update information in a single location that is universally reflected in all relevant data sources. And users should have an end-to-end perspective - a synthesis of information from all the impacted processes of the business.

To achieve the highest return on technology investments, data and systems must be rationalized and integrated into core business processes to create an optimized technology infrastructure, which is stable, secure, and scalable to ensure adaptability and future growth. This level of integration is a challenge, however, and organizations need a partner that can contribute best practices, objectivity, and seasoned experience for overcoming the technology and organizational barriers to integration.

Touchwood focuses on helping you build a more efficient and competitive company by integrating legacy systems with evolving technologies to keep you at the forefront of business today. Through data conversion; new, legacy and external system interfaces; middleware; and application integration, we work to seamlessly integrate your business applications, allowing them to communicate and work together for optimum performance and efficiency. The result is a knowledge-driven enterprise.

Touchwood helps clients plan and implement systems integrations by:

• Analyzing and re-designing the current technology environment
• Evaluating commercial software products, and customizing them to extend functionality or support re-designed processes
• Integrating custom and commercial software with legacy and other source systems
• Consolidating data and providing comprehensive data management solutions
• Empowering employees through training and change management

Our integration services are the combining of data and functionality of legacy systems, custom applications, packaged applications, and Web applications. Integration services can include:

• Platform Integration - Connecting different hardware components, often with different operating systems, that share information between applications
• Data Integration - Extracting, transforming, and loading of data between multiple sources
• Application Integration - Using technologies that offer pre-built adapters and reusable integration components for connecting disparate applications

Integrate data sources also provide a foundation for other value-added solutions such as Business Intelligence and Enterprise Information Portals.

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