Core Competencies

Understanding Our Clients
Touchwood Technologies draws on its expertise and experience in the following competency areas:

Business Analysis - Touchwood’s business analysts have the process re-design expertise to address the complex and multi-faceted range of roles and flows typically encountered in software development initiatives. Strong integration testing skills are also necessary as large-scale changes affect multiple applications and may impact many user communities, support groups and administrators. Our project planning requires the prioritization of initiatives to provide the greatest return on investment and a deep understanding of cost/benefit to establish measurement techniques that calculate ROI.

Architecture Design - Technology architects leverage knowledge, applied research on current architectures, and relationships with leading technology vendors to recommend the most appropriate solutions. Touchwood leverages its sound understanding of conventional and cutting edge technologies from mainframes through the Web to knit together legacy systems with contemporary commercial software and custom applications.

Application Development - The entire software development and integration process is driven by a company's requirements to integrate disparate systems, and to ensure systems are in line with industry standards and regulatory requirements. Our teams of developers work to develop solutions that seamlessly bridge the gap between existing business processes.

Data Management - Touchwood has experience integrating business information from multiple content repositories, extracting data from operational sources, validating and cleansing data, and consolidating data into a logical view of the business. Deep expertise in both legacy and cutting-edge technologies allows Touchwood to integrate across multiple applications, platforms and technologies. Business Intelligence applications require sound architectural design for data warehouses and data marts that support a spectrum of views and accommodate a range of users and roles.

User Experience - Following a user-centered design approach, Touchwood ensures applications and interfaces are simple and effective. Systems meet industry usability standards that are intuitive in design and produce measurable improvements in workflow and productivity. Touchwood leverages expertise in information architecture and employs best practices in usability to ensure that each project benefits from a highly intuitive user interface. A crisp interface will clearly highlight exceptions and actionable data, facilitate queries through drill-downs access to underlying transactions, and trigger alerts based on user role and privileges.

Project Management - When managing a project, Touchwood takes into consideration multiple applications and various business owners with diverse initiatives and complex project planning requirements, thus ensuring that schedules, budgets, issues and risks operate in concert. Touchwood approaches each project engagement with the right balance of relationship management between business and technology stakeholders within the organization, managing expectations and facilitating the exchange of information necessary for project success.